Platform Terms of Use

1. Background

The Platform is owned and operated by Cruiseon Cars, with its registered office at No.1, 9th Cross, Jayamahal Extension, Jayamahal, Bangalore, Karnataka 560046 ("Cruiseon Cars", "we", "us" or "our"). "You" or "User" means any person who visits, registers on or books through the Platform. The Cruze Cars app is developed and published by ExeinAi Softwares.

The vehicles offered on the Platform are owned by their owners ("Hosts"). Hosts hand their vehicles over to Cruiseon Cars, which manages them and makes them available to Users for self-drive rental through the Platform. When you book a vehicle, your booking is with Cruiseon Cars.

These Terms of Use, together with our Privacy Policy, our Cancellation, Refund & Fees Policy and any other policies published on the Platform (together, the "Governing Policies"), form the agreement between you and Cruiseon Cars.

We may change these Terms of Use from time to time. Changes take effect when they are published on the Platform. We may ask you to accept the updated terms before you continue to use the Platform; otherwise, continuing to use the Platform means you accept the changes. If you do not agree with a change, you may stop using the Platform.

Subject to these Terms of Use, we give you a personal, non-exclusive, non-transferable, limited right to access and use the Platform.

2. Your account

Eligibility

Only individuals who are legally competent to enter into a contract under Indian law may use the Platform and book a vehicle. You must hold a valid driving licence and complete identity verification in the app. We may refuse or end your registration if you are not eligible.

Account information

You are responsible for keeping your login details confidential and for all activity on your account. You agree to give true, accurate, current and complete information. If any information is false, inaccurate, out of date or incomplete, or if we reasonably suspect it is, or that you are trying to access the Platform unlawfully, we may suspend or close your account.

You may not let anyone else use your account. If you do, you are solely responsible for any loss or damage that results, to you, to other Users or to Cruiseon Cars, and we may take legal action to the full extent allowed under Indian law.

3. Fees and taxes

You agree to pay all fees and charges for your bookings, together with all applicable taxes. The price for each booking is shown in the app before you pay. Cancellation rules, fees and penalties are set out in our Cancellation, Refund & Fees Policy and on each vehicle's page in the app.

4. Using the Platform and the vehicle

When you use the Platform, you agree that:

• you are responsible for the information you provide;
• you will not upload or share information or documents that are false, inaccurate or misleading, that impersonate another person, or that belong to someone else;
• you will not assign or transfer your account to anyone else;
• you will not break any law in force in India;
• you will not post anything harmful, harassing, defamatory, obscene, invasive of another person's privacy, hateful, objectionable on racial or ethnic grounds, related to money laundering or gambling, harmful to minors, or otherwise unlawful;
• you will not use any trademark, copyright or other intellectual property of Cruiseon Cars or of third parties without permission;
• you will not upload viruses or any code designed to interrupt, damage, limit or intercept any system, data or personal information;
• you will not trade in any item whose sale is prohibited or restricted by law;
• you will not do anything that creates liability for Cruiseon Cars or disrupts the services of our providers.

Vehicle tracking and remote controls

Vehicles on the Platform are fitted with GPS devices. During your booking, the vehicle's location is tracked, and the vehicle may be locked, unlocked or immobilised remotely. Some vehicles also record speed. We use this for your safety, to protect the vehicle, to recover it if it is not returned or is misused, and to apply the fees and penalties in our Cancellation, Refund & Fees Policy. By booking, you agree to this.

5. Privacy

We collect, store and use your information as described in our Privacy Policy. By using the Platform or giving us your information, you consent to this.

6. Payments

Payments on the Platform are processed through third-party payment service providers, such as Razorpay, which may include banks, card networks, payment aggregators and other providers authorised under Indian law, for the collection and refund of payments. Cruiseon Cars pays Hosts separately.

7. Disclaimers

8. Indemnity and limitation of liability

You agree to indemnify and hold harmless Cruiseon Cars and its partners, officers, agents and employees from any claim, demand, action or penalty, including reasonable legal fees, arising from your breach of these Terms of Use or the Governing Policies, or your violation of any law or the rights of a third party.

To the extent permitted by law, Cruiseon Cars's total liability to you in connection with a transaction is limited to the amount you paid on the Platform for that transaction.

9. General

These Terms of Use are the entire agreement between you and Cruiseon Cars about your use of the Platform. If any clause is found invalid or unenforceable, the remaining clauses continue to apply. Cruiseon Cars may transfer or assign these Terms of Use, and will try to tell you in advance where practical. You may not transfer or assign your agreement with us to anyone else.

10. Complaints

If you have a complaint about the Platform or our services, please contact us at [email protected] or +91 94802 89772. You can also write to our grievance officer, Noor Mohammed Gajula, at the same email address.

11. Governing law and disputes

These Terms of Use and the Governing Policies are governed by the laws of India. Any dispute arising out of or in connection with them will be settled by the competent courts in Bangalore.