Privacy Policy
This policy explains how we handle personal data when you use the Cruze Cars app on Google Play and the App Store, and the website cruzecars.com. It applies to customers. Vehicle owners should read our Host Privacy Policy.
1. Who we are
CruzeCars is a self-drive car rental service in Bangalore operated by Cruiseon Cars. The Cruze Cars app is developed and published by ExeinAi Softwares.
The entity responsible for your personal data (the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023) is Cruiseon Cars.
Contact
Cruiseon Cars, No.1, 9th Cross, Jayamahal Extension, Jayamahal, Bangalore 560046Email: [email protected]
Phone: +91 94802 89772
2. Personal data we collect
| Category | What it includes |
|---|---|
| Account and contact | Phone number, name, date of birth |
| Identity and eligibility | Driving licence and identity details received through DigiLocker (including your masked Aadhaar number), and a selfie |
| Location | Your device location while the app is open, used for features such as finding cars and managing trips |
| Vehicle and trip data | The location of the car from its GPS device during your booking, speed for cars fitted with speed trackers, and records of the car being locked, unlocked or immobilised remotely |
| Support | Questions, complaints and messages you send us |
| Device and usage | Device identifiers, how you interact with the app, crash and error reports |
| Bookings and payments | Booking history, trip checklists and photos, extensions, late fees and payment records. Payments are processed by Razorpay. |
Cookies on this website
When you visit cruzecars.com, we ask before using any analytics or advertising cookies. If you tap Accept, we use Google Analytics to understand how the site is used, and the Meta Pixel to measure and improve our ads on Facebook and Instagram. These tools may collect your IP address, device and browser details, the pages you visit and the buttons you tap (for example, the App Store or Google Play buttons). If you tap Decline, neither is loaded. You can change your choice at any time from Cookie settings at the bottom of every page.
Our website hosting provider may also process basic technical data, such as your IP address, to deliver pages securely.
3. Why we use it
- To create and manage your account.
- To verify your identity and your eligibility to drive.
- To take bookings, process payments, extensions and late fees, and run trip checklists.
- To send you booking updates and service notifications.
- To provide customer support and handle complaints.
- To keep the service, the cars and our customers safe, and to prevent fraud.
- To track cars during bookings, recover them if they are not returned or are misused, and apply speed and usage penalties.
- To fix errors and improve the app.
- To send you offers and updates. You can opt out of marketing messages at any time.
- To measure and improve our advertising.
- To meet our legal obligations.
We process your personal data on the basis of the consent you give in the app, and for other uses permitted by the Digital Personal Data Protection Act, 2023, such as meeting legal obligations.
4. Who we share it with
We share personal data with service providers that help us run CruzeCars, and only for the purposes below.
| Service provider | Purpose |
|---|---|
| DigitalOcean | Hosting our app servers and databases |
| Amazon Web Services (S3, CloudFront) | Storing and delivering identity documents and trip photos |
| Razorpay | Payment processing |
| DigiLocker / MeriPehchaan (API Setu) | Identity verification (KYC) |
| Google Firebase | Notifications, analytics and crash reporting |
| Sentry | Error monitoring |
| Vehicle GPS tracking providers | Tracking, locking, unlocking and immobilising cars, and recording speed |
| Google Maps | Maps and location features |
| Meta | Advertising and measuring our ads (in the app, and on this website only if you accept cookies) |
| Google Analytics | Understanding how the website is used (only if you accept cookies) |
We may also disclose personal data where required by law, or to government authorities when legally requested.
5. How long we keep it
We keep personal data only for as long as it is needed to provide the service, and for longer only where the law requires us to keep certain records, such as booking, payment and tax records.
6. Your rights
Under the Digital Personal Data Protection Act, 2023, you can:
- ask for a summary of the personal data we process about you and how we process it;
- ask us to correct, complete or update your personal data;
- ask us to erase your personal data, subject to records we must keep by law;
- withdraw your consent at any time (this may stop us from providing some or all of the service);
- opt out of marketing messages, and restrict or object to certain uses of your data;
- nominate another person to exercise your rights if you die or become incapacitated;
- raise a grievance with us, and then with the Data Protection Board of India if it is not resolved.
To use any of these rights, email [email protected] from your registered details. We may need to verify your identity first.
7. Deleting your account
You can delete your account from the app (Profile → Delete Account, at the bottom of the screen) or by emailing us. See how to delete your account for the steps and what happens to your data.
8. Security
We protect personal data with encrypted connections (HTTPS) and access controls, so only people who need the data to run the service can reach it. No system is completely secure, so please keep your phone and account details safe.
9. Links to other services
The website and app may link to websites and services run by others. We are not responsible for their privacy practices, so please read their policies.
10. Children
CruzeCars is meant only for adults who hold a valid driving licence. We do not knowingly collect personal data from children.
11. Grievance officer
Cruiseon Cars, No.1, 9th Cross, Jayamahal Extension, Jayamahal, Bangalore 560046
Email: [email protected]
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make significant changes, we may also tell you by email or in the app.