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Frequently asked questions

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Can I book a car on this website?

Not yet. Bookings are made in the CruzeCars app, which is on Google Play and the App Store.

Why aren't prices shown on the website?

Prices change with the car, the dates and how long you book for. The app shows you the exact price before you pay.

What are Flex Drives?

It's how you book a car by the hour or by the day.

What is a CruzeCars Subscription?

A Subscription lets you rent a car by the month through the app.

What do I need to rent a car?

A valid driving licence, and identity verification through DigiLocker in the app, which includes your masked Aadhaar number and a selfie.

Do I need to pay a security deposit?

No cash deposit. Your driving licence is held as security instead.

Can I extend my trip?

Yes. You can request an extension in the app. If you return the car after your booked time without extending, late fees apply.

How do I get help during a trip?

Call or email us. Our support team is available 24/7.

Contact support →

How do I delete my account?

Tap Delete Account at the bottom of the Profile screen in the app, or email us. Full steps are on the account deletion page.

Delete your account →